Jean-Paul Lucassen started his career at Dutch Railways (NS) in 2007 in Procurement. He then made the step towards finance within HR. His fascination for HR was born and not much later NS had a People Analytics department of which Jean-Paul is the lead. Jean-Paul is a storyteller and seeks for the stories behind the numbers to make the story complete.

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What we all would like to know: Does Leadership Influence Business KPIs?

Dutch Railways (NS) has about 1,000 managers. What makes these managers effective? To answer that question Hanneke Beelen (Leadership) and Jean-Paul Lucassen (People Analytics) of NS worked together with the University of Amsterdam to study the effectivity of leaders in operations. Read on to learn about their findings. The impact of good leadership Leadership is…