This is already the sixth edition of ‘Most Trending Articles’! Once again, we’ve selected the best (HR) analytics articles of this month. I put HR between parenthesis because one this month’s articles is about more general analytics. However, I am sure you will appreciate this article as it provides some very valuable lessons to the…
Last August, the New Talent Management Network published an interesting report on The State of People Analytics. Here are some of the most interesting findings we selected for you. People analytics is still early stage Everyone is engaging in people analytics. According to the report, 85% of organizations say they engage in people analytics. Of…
Data cleaning is a key element in HR analytics. Before you can analyze your data, it needs to be ‘clean’. In this data cleaning guide, we will explain why data cleaning is important and how you can do it. At the bottom of the article we included a helpful data cleaning infographic. A common saying…
January is the best time to look back at the previous year. That’s what we do in this article. Read about 5 top people analytics stories of 2016 – and some more. In December 2015 David Green predicted that people analytics would (finally) go into orbit in 2016. The conversations David had with HR leaders…
Customer service performance is a key business objective that boils down to making customers happy. But what makes customers happy? In this article, we will present the scientific research on the factors that influence customer service performance. This will help both HR and managers make better decisions that are proven to increase revenue. We also…
It’s the most wonderful time of the year! December was a quiet month with fewer articles than usual. However, the quality of this month is superb and this month’s list is therefore again very exciting. Enjoy! #5 HR analytics skills: strong demand but short supply We talk a lot about HR analytics but how about…
Employee performance metrics are key to tracking how well employees are performing. Implementing them the right way is tricky. However, when done right, employee performance metrics benefit both the organization and the employee. We listed the most important ones below and included some practical examples of each metric. There are various kinds of employee performance…
HR analytics is exciting and offers great opportunities. Unfortunately, not all projects are successful, and a common reason for this is a lack of a structured approach towards analytics. The people analytics process cycle solves this. The people analytics process can be divided in five sequential steps. Every organization should take these steps in order…
November was an interesting month for people analytics. I noticed that the number of likes and shares this month was lower than usual. However, the quality of articles is even better and this month’s list is therefore very exciting! I listed the articles in reverse order: from the 5th most shared article, all the way…
When I talk with HR managers and professionals I often get asked the question: “What are the best tools for HR analytics?” I think this question represents one of the biggest problems with HR analytics today. Let me explain why. HR analytics is about the statistical analysis of people data. Here’s what Sjoerd van den…