January is the best time to look back at the previous year. That’s what we do in this article. Read about 5 top people analytics stories of 2016 – and some more. In December 2015 David Green predicted that people analytics would (finally) go into orbit in 2016. The conversations David had with HR leaders…
Customer service performance is a key business objective that boils down to making customers happy. But what makes customers happy? In this article, we will present you the analysis we conducted to see which factors influence customer service performance. At the end, you will find a full list of customer service performance metrics. Literature shows…
This article reviews nine HR analytics courses. Starting with HR analytics is a big step for a lot of people and organizations. When starting with HR analytics, common questions are: Where should I start? What tools do I need? What are common traps I should avoid? An HR analytics course that answers these questions can…
It’s the most wonderful time of the year! December was a quiet month with fewer articles than usual. However, the quality of this month is superb and this month’s list is therefore again very exciting. Enjoy! #5 HR analytics skills: strong demand but short supply We talk a lot about HR analytics but how about…
Employee performance metrics are key to tracking how well employees are performing. Implementing them the right way is tricky. However, when done right, employee performance metrics benefit both the organization and the employee. We listed the most important ones below and included some practical examples of each metric. There are various kinds of employee performance…
HR analytics is exciting and offers great opportunities. Unfortunately, not all projects are successful, and a common reason for this is a lack of a structured approach towards analytics. The people analytics process cycle solves this. The people analytics process can be divided in five sequential steps. Every organization should take these steps in order…
November was an interesting month for people analytics. I noticed that the number of likes and shares this month was lower than usual. However, the quality of articles is even better and this month’s list is therefore very exciting! I listed the articles in reverse order: from the 5th most shared article, all the way…
When I talk with HR managers and professionals I often get asked the question: “What are the best tools for HR analytics?” I think this question represents one of the biggest problems with HR analytics today. Let me explain why. HR analytics is about the statistical analysis of people data. Here’s what Sjoerd van den…
There are several great videos about different applications of HR analytics. We have collected the best clips to answer 5 common questions about how to build analytical capabilities, how HR analytics can add to bottom line performance and how Google’s people analytics team recruited and promoted better managers. What does HR analytics have to do…
Some amazing articles were written last month. As we always do, we search the web and compile a list of the five most shared HR analytics articles of the month. It includes some great reads for you to enjoy! #5. How Belong uses data analytics to hire people Aritra Sarkhel Could you get a job based on…